Will kill Quora LinkedIn
Less personal meetings with customers
Keep your distance
There aren't many better ways to spread a virus than gathering crowds of people in a small room, coughing on top of each other.
If you can try to space everyone in the room, do it. Not only do you not have to smell someone's smelly lunch, but you also have the advantage of not sneezing on your desk neighbors.
Get VoIP Phones Before It's Too Late
When your employees are out of the office, you still want them to call for your business as usual.
When you invest in VoIP systems, you can do just that. Just do a few configurations and all necessary phone calls will be routed to your home - a must-have for anyone working remotely.
Be warned, however - if you are looking to invest in them, it should be done sooner rather than later.
If there is a case of self-isolation, they will all be gone before you even get a chance to do it. Every business will need them, and these systems typically don't come in bulk. Just a few offices that they suddenly buy will clear a lot of inventory.
Since VoIP systems will be essential for your employees to work effectively from home, demand will definitely exceed supply.
Get yours now.
Stop shaking hands
You may know how to wash your hands properly, but does that apply to the person you shake hands with? We're not trying to scare you into never touching another human again, but let's ponder the journey of the person you shake hands with:
- If you've taken public transport, think about all of the surfaces you touched along the way. Now think about how many other people she has touched.
- Chances are someone was coughing or enjoying themselves - caught it in the handkerchief, killed it and thrown it away?
- Who else did they shake hands with, and who did that person shake hands with? It's not far-fetched to suggest that someone was in close contact with someone who has COVID-19 on the route.
Suddenly a handshake doesn't seem so friendly anymore ...
Disinfect for your mental wellbeing!
If you haven't received this message, which is spreading faster than the virus itself, you need to keep your hands clean!
It is recommended that you wash your hands for 20 seconds, or while singing "Happy Birthday" to yourself twice - the latter will definitely keep everyone else away while you are starting to look crazy!
Since everyone washes their hands more regularly than before, you will need to stock up on soap and hand sanitizer.
Be careful where you buy it though, as some naughty sellers have decided to capitalize on the latest "craziness".
£ 39.99 for 3 small bottles? No thanks, I think I'd rather get the virus ...
And while I'm at it, how dare you send this 2nd class ?! Don't you know that there is panic around the world? We need it NOW!
However, Amazon does not want to know about this as it has blocked more than 10,000 users who tried to raise the price.
A quick shop or a visit to your local bargain store will give you a much cheaper price!
Keep tissues close at hand
While you're in the stores, why not take a few boxes of tissues with you?
We are all guilty of sneezing into our hands and not cleaning them (without naming anyone). Now there are no excuses for snotty desks and keyboards. Catch it, kill it, throw it in the trash.
Clean your keyboard
It might seem silly, but your keyboard is probably the dirtiest thing on your desk.
Every day you sit over it and type while hair, flakes of skin, crumbs, dust and other bacteria fall between the keys.
Well, there are two ways to clean it - but it depends on how much you are committed to the cause.
1. You could pull out each key, clean each one, and then the board underneath. This is definitely the best way to go until you put the buttons in the wrong place! And to follow the saying: time is money.
2. How I did it. Get a good ol 'can of compressed air and spray between the keys, shake it well and see what falls out. Then wipe it well again with an antibacterial cloth.
TOP TIP: Unplug your keyboardbefore You clean them.
Do not rely on one person
Everyone has their own job to take care of - but can someone else take their place when they're not there?
Ask yourself this question for every task your company does. If there's a job that only one person can do, you could get into trouble. What if she suddenly has to isolate herself and cannot do her job?
With some small tasks you may be able to cope and learn right away, while others, such as coding and web design, cannot.
Therefore, it is important to ensure that everyone has a wide range of skills and a certain level of expertise for their colleagues' job. They don't have to be that good, or better (if they are, why don't they ?!), but they should at least have a decent understanding about it.
Not only is this a rule for viruses, it's a top tip anytime. You never know what might happen to your star employee - just don't let a big hole pop up in your company if it happens!
Work from home
The easiest and most obvious way to avoid the risk of spreading the virus is to ask your employees to work from home. That would be welcome for many employees!
Sitting at home in their cozy office, not being distracted by coworkers talking loudly on the phone, and being able to make a hot drink without offering anything to anyone else!
Letting your employees work from home is probably the most straightforward way to ensure your employees aren't contaminating each other (and themselves), but for many managers, this option can be a little unsettling.
The right equipment
Employees can come into the office and play their role perfectly, but will they be able to do so even if they are at home in their kitchen?
You need to ensure that employees have the right equipment for their work, i.e. laptops if they don't have a PC, network cables, to ensure that the fastest network speeds can be achieved for work.
If you don't have an internet connection at home, it's a whole new headache!
If employees work from home, they likely need access to private or secure data.
Hence, you need to make sure that your firewalls are secure. Not everyone is a tech hero like your IT team, so you may need to show them how, either in the office or by screen sharing when they're at home.
If you choose the second option, you can just rest knowing that they will be able to set up the firewalls.
Do you get the same stake?
When we're at home, of course, we relax a little and lower our standards - even if we don't want to.
When standards drop, communication with your customers can start to suffer. Even if COVID-19 may not be there forever, it will be customer reputation that you develop!
How do you know your employees are still making the same effort? When they are on the phone it is impossible to know how well they are doing ... isn't it?
Use a system to keep control of your employees
No matter how much you trust your employees, allowing them to work from home is risky, especially if their job involves communicating with current and potential customers.
Cxceed is a quantity assurance system that makes it easy to evaluate the communication between your employees and your customers.
With the help of customer feedback and AI, Cxceed identifies which communication requires evaluation - so you can spend your time on the one that needs your attention.
It has never been easier to keep an eye on your employees and make sure they are working exactly as you asked!
Schools from home
Cxceed not only enables quick and easy evaluations, but also enables you to easily mark a selection of the best and worst conversations that your employees have with customers.
These can be assigned both to the person who took over the communication and to their colleagues. If you allow your co-workers to evaluate their own interactions, then you can trust their judgment and be a great motivator.
By creating such a unique level of transparency in the assessment process, everyone will begin to understand the required expectations and have clarity, and find that they are easier to meet.
Every conversation becomes an opportunity to train, improve and motivate your team! It doesn't matter whether your employees are calling from the office or their bedroom - they can simply connect to Cxceed.
Of course, you don't need a global pandemic to get started with Cxceed. Why not get started today and you will be able to improve your business no matter the situation!
Start testing now
It may not be time to send everyone home, but that doesn't mean you can't test it.
The last thing you want is to send all of your employees home one day to find out that all of the planning and technology has failed. By getting a few members of the office to try it out, you can iron out any issues to ensure business is as smooth at home as it is at the office.
Not only that, but those who have been asked to work from home now will not be able to spread or get the virus from anyone else in the office. If the worst happens and one of your employees gets infected, then at least your whole team won't relegate it.
Better to have 50% of the office work from home than sick!
Publish your action plan
Now that you know how to proceed, you need to make sure everyone else is!
Publish your action plan and make sure your reps know about it. Hold team meetings, send emails, put up posters in the office. Just make sure everyone is on the same page!
So, even if coronavirus is forcing us all to hibernate at home, it doesn't have to stop your business!
With Cxceed you can easily track your employees' communications and help them improve - no matter where they are.
If your company went into lockdown, how would you deal with it? Let us know in the comments!
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