Chat is an important customer service channel

LivePerson connects other major brands with Apple Business Chat and enables millions of consumers to use conversational commerce

04.10.2018 – 15:25

LivePerson, Inc.

LivePerson, a leading provider of conversational commerce solutions, has linked other major brands with Apple Business Chat, creating a new way for consumers to communicate directly with companies via the Messages app on iPhone and iPad. LivePerson supports a large number of companies that are already using Apple Business Chat - including Vodafone Germany.

Further information and images can be found in the press release below.

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LivePerson connects other major brands with Apple Business Chat and enables millions of consumers to use conversational commerce

Burberry®, Vodafone Germany, KDDI, Harvey Norman and others are now available in Apple Business Chat via LivePerson's LiveEngage platform

Berlin, October 4, 2018 - LivePerson (Nasdaq: LPSN), a leading provider of conversational commerce solutions, has linked other major brands with Apple Business Chat Beta, creating a new way for users to talk directly to companies via the Messages- App to communicate on iPhone and iPad. Burberry®, KDDI, Vodafone Germany, buddybank, Telstra, Harvey Norman, NH Hotels and others now use LivePerson's LiveEngage platform. Company customers can ask questions, get help and make purchases using the Messages app on iPhone and iPad.

LivePerson's automotive subsidiary Contact At Once !, also announced that it now supports Apple Business Chat. The LivePerson subsidiary brings this know-how to several large automotive brands such as Hendrick Automotive Group, Lithia Motors, Inc. and Robins & Day. These announcements follow the first major wave of integration LivePerson helped launch in Apple Business Chat, including Aramark, Discover, Lowe's, The Home Depot, T-Mobile, and other well-known brands.

Better customer experience thanks to artificial intelligence and automation

The LiveEngage platform enables companies to connect to Apple Business Chat and other popular messaging services and voice assistants, as well as their own applications, websites and telephone systems. LiveEngage combines the AI ​​and automation required for the scalable operation of pleasant customer experiences, as well as the backend integrations to offer functions such as updates of the order status and reservation changes. A workspace is available for account managers and salespeople to monitor, support, and add automation to the experience.

These features allow consumers to communicate with brands in the same delayed manner as they do with friends and family. Customers can move in and out of conversations to answer other messages or pursue activities, or simply continue the conversation the next day. Consumers make this conversation experience consistently over traditional communication methods such as phone calls.

The death of the website is imminent, conversational commerce takes over

"Conversational Commerce is becoming the norm because conversations are the oldest and most natural way for consumers to interact with a brand - there is no new interface to learn," said Robert LoCascio, Founder and CEO of LivePerson. “The data clearly shows that consumers love this type of interaction, and brands use it to achieve better business results. In order for these experiences to work on a large scale, it not only requires connectivity to one consumer's device, but also automation, coordination across thousands of agents and deep integration into backend systems. We bring these key competencies together in LiveEngage, and we are proud to help other major brands integrate Apple Business Chat. "

"With buddybank we are preparing the way for conversational banking. With the LiveEngage platform from LivePerson, we can open a new communication channel with Apple Business Chat. For our pure iPhone banking model, this is the first important step towards a fully integrated iPhone -Banking experience ", explains Angelo D'Alessandro, founder of buddybank.

"Our focus is on delivering an exceptional customer experience. We are thrilled to be supporting Apple Business Chat through LivePerson's LiveEngage platform, which enables us to have a strong and engaged relationship with our customers," said Yasuhisa Yamada, Associate Executive Director of Product & Customer Service Sector from KDDI. "Apple Business Chat makes communicating with 'KDDI au' as easy as sending a message to a friend, so we anticipate it will quickly become the customer service channel of choice for everyone."

For more information on how LiveEngage is using Apple Business Chat for the world's leading brands, please visit: https://www.liveperson.com/liveengage/apple-business-chat/.

About LivePerson LivePerson makes life easier by changing the way people and brands communicate. LiveEngage, the company's enterprise-class platform, empowers consumers to stop wasting time with 0800 numbers and instead contact their favorite brands such as friends and family. More than 18,000 companies, including Adobe, Citibank, HSBC, EE, IBM, L'Oreal, Orange, PNC and The Home Depot, rely on the unparalleled intelligence, security and scalability of LiveEngage to reduce costs and increase lifetime value and create a meaningful connection to consumers. For more information on LivePerson (NASDAQ: LPSN), please visit www.liveperson.com. Contact Fabian Richter / Natalie Buß / Lisa Roth adel & link Public Relations Tel .: +49 69 153 40 45 46 [email protected] Additional material for download Image: TheHomeDepot_AppleBusinessChat_LiveEnagage.png Image: LivePerson_LiveEngange_Connections.png Image: LiveEngage_Agent_Interng .gif