Should I go to the pharmacy?
Prescribing medication without contacting a doctor
Can I get a prescription without going to a doctor?
For the duration of the corona pandemic, social insurance allows you to prescribe medication without personal doctor contact. Statutory health insurance physicians have the temporary opportunity to issue prescriptions even without personal contact with patients (i.e. without inserting the e-card). The information about which medication should be dispensed is sent electronically to the pharmacy via e-medication.
The medication required can be picked up from the pharmacy without a paper prescription, stating the patient's name and social security number. If possible, please also indicate the health insurance company with which the patient is insured. Another person (e.g. a relative, caregiver) can collect the medication. Alternatively, there is the possibility (no obligation) for your doctor (if technically possible) to fax the prescription to the pharmacy.
Why is this being done?
With the technical possibility of prescribing medication without personal doctor contact, the measures of the federal government in connection with the current corona pandemic are supported. This protects high-risk patients, relieves doctors and the health system, and curbs the spread of the coronavirus. This ensures the supply of prescription drugs.
How long does this solution last?
You can prescribe medication without having to contact a doctor until December 31, 2021.
How do I get my prescription?
So that you can get a prescription over the phone, give your doctor your name and social security number. If you are insured more than once, please also indicate which health insurance company you would like to take advantage of. It is the medical responsibility of your doctor to determine which drugs a prescription can be issued for based on a telephone contact. In any case, there are restrictions in the case of drug or substitution therapy.
How do I get my medication?
If a prescription has been issued and saved in e-medication, the medication can be picked up in any public pharmacy, stating the patient's name and the associated social security number. If possible, please also indicate the health insurance company with which the patient is insured. Medicines that have been prescribed in this way can also be picked up from the pharmacy by other people (e.g. relatives, caregivers).
Can every patient get a prescription this way?
This process is only possible for patients who have NOT deregistered from e-Medication / ELGA. If it is not possible to prescribe a prescription via e-medication, the information about which prescription medication should be dispensed can also be sent from the doctor's office, for example by fax to the pharmacy.
Can I do this with any doctor?
This new service can be used by statutory health insurance physicians who work with e-medication. There is no restriction on subject areas. Prescribing a prescription without contacting a doctor is already technically available. Depending on the software in the doctor's office or pharmacy, you can use this service via e-medication either now or in the next few days (as of March 17, 2020). Those doctors who do not use e-medication can alternatively send the prescription to the pharmacy by fax. This should be clarified on a case-by-case basis with the respective pharmacy or doctor.
Do I have to have seen this doctor before?
No. It is also possible to prescribe medication by telephone if you have not been to this doctor before. There are no technical restrictions here, but it is the medical responsibility of the respective doctor to decide on a case-by-case basis, in the case of unknown patients, which medication to prescribe based on the telephone contact.
Are there alternatives if my doctor does not have a health insurance contract or does not work with e-medication?
In the current situation, the prescription can also be faxed to the pharmacy.
Does this solution replace the paper recipe?
Yes, temporarily. With the “contactless prescription of medication”, patients do not receive a paper prescription. The processing is carried out electronically throughout.
Does this apply to all drugs?
The "non-contact prescription" applies to prescription drugs. As before, all other medications can be picked up from the pharmacy without a prescription. It is the doctor's medical responsibility to determine which medication he or she will prescribe for you based on the telephone contact. There are only restrictions in the area of drug or substitution therapy.
As before, can I have my prescriptions drawn up personally by my doctor and redeemed in pharmacies?
Yes. The option of “non-contact prescription of medication” via e-medication is just an additional option to ensure a low-contact and practicable supply of medication for the duration of the pandemic.
Do I get a code or a scan of the prescription?
Do I need my e-card when picking up the medication from the pharmacy?
No. For this interim solution, it is generally sufficient to give your name and social security number. If possible, please also indicate the health insurance company with which the patient is insured.
Where and from when can I collect my medication without a prescription?
A prescription issued via e-medication can be picked up in all Austrian pharmacies, stating the name and social security number. If possible, please also indicate the health insurance company with which the patient is insured.
Prescribing a prescription without contacting a doctor is already technically available. Depending on the software in the doctor's office or pharmacy, this service can be used via e-medication either now or in the next few days (as of March 17, 2020). Those doctors who do not use e-medication can alternatively send the prescription to the pharmacy by fax. This should be clarified on a case-by-case basis with the respective pharmacy or doctor.
Do I have to bring my e-card to the doctor?
Who now has access to my e-medication data?
With this interim solution, those health service providers (doctors and pharmacies) have access who initiate an ELGA contact with the access card to the e-card system (admin card) and entering your social security number. With this solution, the medication list can be called up temporarily without inserting the e-card and prescriptions can be saved in e-medication or open prescriptions can be called up. As before, all accesses are logged in ELGA. You can view these logs at any time via the ELGA portal.
I am deregistered from ELGA, can a doctor or a pharmacy still access my health data?
No, a deregistration from ELGA or from e-medication remains unaffected. However, as long as you are logged out, you will not be able to use contactless prescribing via e-medication.
Do I have to bring the prescription to the pharmacy later?
How does the prescription fee exemption work when prescribing medication by telephone?
If prescriptions are issued by telephone via e-medication, any prescription fee exemption will not be transmitted to the pharmacy.
However, the pharmacy can check on site whether there is a fee exemption. When you collect the medication, point out to your pharmacy that you are exempt from prescription fees.
Where can I get information about contactless prescribing medication?
The ELGA service line is available throughout Austria on 050 124 4411 on weekdays from Monday to Friday from 7 a.m. to 7 p.m. for general questions about ELGA and contact-free prescribing of medication.
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