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Terms of Service

Papa Rhein Hotel GmbH

Hafenstrasse 47 a

55411 Bingen am Rhein

Dear Guest!

We will do our best to make your stay as pleasant as possible. This also means that you know exactly what services we provide, what we are responsible for and what obligations you have towards us. Therefore, note the following general terms and conditions, which regulate the contractual relationship between you and us and which you acknowledge with your booking.

1. Conclusion of the contract

With your registration you offer us the conclusion of a binding contract. The contract is concluded as soon as the room (s) is / are ordered and confirmed, or if confirmation is no longer possible due to time constraints, is / are made available. As the customer, the customer is jointly and severally liable for all obligations arising from this contract. Group and tour operators have to provide the exact list of participants up to three weeks before arrival. A change in the number of rooms minus 10% is possible free of charge up to four weeks before arrival; Otherwise, item 5 applies.

2. Arrival and departure

Unless otherwise agreed in writing, it is not possible to move into the room before 3 p.m. on the day of arrival and the room must be returned by 11 a.m. on the day of departure. If the guest is planning to leave after 11:00 a.m., they should notify reception by 10:00 p.m. on the day before departure at the latest: For departures by 6:00 p.m., half the room price is to be paid, after 6:00 p.m. the full room price numbers.

3. Services and prices

The contractual services result from the information in the reservation offer signed by the client. The prices include the current sales tax and do not include a service fee (1.90 € per person and day). The service fee includes the daily use of the following facilities: W-LAN,, fitness room, parking lot. An increase in VAT after the conclusion of the contract is at the expense of the client. If there are more than four months between the conclusion of the contract and arrival, the hotel reserves the right to make price changes without prior notice. If you do not like the price, you then have the option of canceling the booking free of charge within 10 days of being notified of the price. All pricing is in euros.

4. Payments

The contractor / hotel can request an advance payment of 50% of the agreed flat rate or offer price for your event. The contractor / hotel will issue the invoice. Payment claims of the contractor / the hotel must be met within 10 days of the invoice being issued.

5. Resignation

You can cancel your booking at any time before the start of your journey. All withdrawals must be made in writing. The receipt of your declaration by us is decisive. Cancellations of individual reservations (up to 5 people) are possible free of charge up to eight days before arrival, unless this is shown separately in the reservation conditions (non-flex rate) possible free of charge. Cancellations of groups (from 20 people) are free of charge for the entire contingent up to 6 weeks before arrival. Thereafter, the hotel will charge the following services, depending on the services booked: 90% of the room rate and 80% of other services booked. In the event of early departure or no-show without cancellation, the full booking amount must be paid. The hotel is required in good faith to rent out unused rooms to other parties in order to avoid failures and to keep the cancellation fees for the guest low. It is up to you to prove a lower damage to us.

6. Liability

The contractual partner of the hotel or the guest as such or as the host are fully liable to the hotelier for damage caused by themselves or their guests. Any use of the leased rooms that deviates from the contract entitles the hotel to terminate the contract without notice. This does not reduce the entitlement to the agreed fee.

The hotel reserves the right to withdraw from the contract if the provision of the service has become impossible due to force majeure or industrial action without any claims for damages being derived from this.

The hotel is liable for items brought in according to the provisions of the German Civil Code (BGB). Liability is excluded if the room or the containers from which objects were stolen were unlocked.

Liability is only assumed for valuables if they are deposited at reception against a receipt. Money must also be deposited at reception against receipt.

The hotel is liable for the correctness of the service description in brochures and for the proper provision of the contractually agreed services. The hotel is not liable for the services of the hotels it has brokered.

IMPORTANT: Liability can only be assumed for high-quality cloakroom or valuables if the staff was made aware of the special value when the cloakroom or when the valuables were deposited and this was deposited at reception against a receipt.

7. Final provisions

In commercial transactions, the place of performance and jurisdiction are the hotel's registered office.

Verbal agreements only become effective if the hotel has confirmed them in writing. Should individual provisions of these general terms and conditions be ineffective, this does not affect the validity of the other provisions.

As of January 2021