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Seller ratings

You can use the seller ratings to see what other buyers' experiences have with a seller. A high score indicates that you are a reliable seller.

This is how review scores and seller ratings work

When you buy an item on eBay, you can rate your experience with the seller. Your details will then be added to the seller's overall ratings and to the seller's detailed rating score.

A seller's rating score is displayed as a percentage under the username in the listings. A 99.5% percentage for a seller means 99.5% of buyers have had a positive experience with the seller.

A seller's star rating is shown in parentheses next to their username. This shows how many buyers have rated the seller. The more buyers rated their experience with a seller positively, the more confident you can be of getting great service.

Rating stars

You can use the color of the star to identify sellers with high ratings. The following table shows the meaning of the individual colors:

asterisk

colour

Number of Reviews

yellow

10 to 49

blue

50 to 99

turquoise

100 to 499

violet

500 to 999

red

1,000 to 4,999

green

5,000 to 9,999

Yellow shooting star

10,000 to 24,999

Turquoise falling star

25,000 to 49,999

Violet falling star

50,000 to 99,999

Red falling star

100,000 to 499,999

Green shooting star

500,000 to 999,999

Silver shooting star

1,000,000 or more

Detailed seller ratings

An even more precise representation of the seller's service status can be found in his detailed seller rating. Here's how the buyers rated the seller in the following areas:

  • Item Description: How correct was the description of the item in the offer?
  • communication: Did the seller communicate well with the buyer?
  • Shipping time: How quickly did the seller ship the item?
  • Packaging and shipping costs: Was the cost reasonable?

Select the number in brackets next to the seller's username to go to their review profile and see detailed seller reviews. Stars are displayed for the four different assessment areas. 1 star is the lowest rating, while 5 stars indicate the highest rating.

Provide detailed ratings for sellers

You can leave up to 4 Detailed Seller Ratings at a time when you leave a general rating and comment. After a transaction, you have up to 60 days to submit your rating and comment. To provide detailed seller ratings:

  1. Go to the rating portal.
  2. Choose give an appraisal on the right edge of the page.
  3. Give a general rating (positive, neutral or negative). After leaving a general rating, you can add a descriptive comment and provide detailed seller ratings.
  4. Select the number of stars you would like to rate each aspect of your transaction with.

eBay seller types

  • Top-rated seller are among our best sellers because they have provided their buyers with a great buying experience.
    These salespeople consistently provide great customer service. Sellers can become top-rated sellers regardless of the quantity sold if they meet our highest customer service standards. Top-rated sellers can display the “Top-Rated Plus” logo in their listings.
  • eBay Plus seller offer excellent customer service. Their offers include certain shipping and return options, such as: B. Free shipping for customers in Germany and a return policy of more than 30 days.