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Frequently asked questions about the IQOS trial month:

Can I also get the IQOS test offer in the IQOS Store?

Yes, you can also complete the IQOS trial month in the store. There are basically two ways to test the IQOS 3 DUO for 30 days for € 0.

1. Order online:
Order your IQOS trial month right here.

2. Visit the IQOS Store:
You can complete the IQOS trial month in any IQOS store. Simply visit an IQOS store near you.

Do I have to buy the IQOS Kit at the end of the trial month?

If you send the device back to us within the test period of 30 days, you will not incur any additional costs. Simply use our return label for free returns. You can get this via the IQOS LiveChat on iqos.com. If you do not return the device, you decide to purchase the device. In this case, after the end of the IQOS trial month, you will receive an invoice amount equal to the device price applicable at the time of your order.

Can I redeem a discount code for the IQOS trial month?

Discounts such as the IQOS Friends Code can also be redeemed during the IQOS trial month. Any discounts, however, must be entered in the shopping cart during the order process. The corresponding discount will be offset against the device price applicable at the time of your order at the end of the trial month.

What happens if my IQOS kit breaks within the trial month?

If you are testing IQOS and your IQOS 3 DUO Kit is defective during the trial month, you will receive a replacement free of charge. Either arrange for a device to be replaced using our online fault diagnosis or contact us in the IQOS LiveChat.

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