Why do so many people hate Comcast

Comcast customers hate data caps, but breaching customers is all part of the plan

The Wall Street Journal released a great report on broadband data caps this week that reveals something everyone already knows: People really don't like the bullshit that giant broadband companies are giving them. As part of a motion for a Freedom of Information Act, WSJ found consumer complaints to the FCC skyrocketed in 2015 when Comcast, in particular, began trying nationwide to limit data limits. Complaints about data caps reportedly increased from 863 in the first half of 2015 to 7,904 in the second half - and continued in 2016 with 1,463 complaints received from mid-April. Of course, people aren't happy with cable companies, but few companies can get away with it like Comcast. This is one of the main reasons the United States' monopoly broadband market is a major failure.

The Journal hints at what we've always said: Data caps are not only a dizzying rush of money, but also competition for video competitors like Netflix, who are entirely on the "over-the-top" network. It's probably the biggest and most obvious conflict of interest in the communications industry; As a company that makes big bucks selling cable television to people, Comcast has big incentives to make it harder for customers to use internet-only services like Netflix. For example, there are schemes like data caps that have already been used extensively in the cellular industry to get as much money as possible from customers just to thwart those customers - which is what in a country that seems to care so much about virtue an incredible situation is competition.

Data Caps is about getting customers so frustrated that they can pay

"We contribute every day to the use and growth of the Internet," said Comcast managing director Marcien Jenckes in the journal. "There is absolutely no anti-competitive belief or goal." This is such an obvious lie that it hurts. Comcast's own Stream TV Internet TV service does not count towards Data Caps. If Data Caps weren't anti-competitive, why would Comcast give its own Internet service a privileged position? The answer is the same as always: Comcast really hates competing with everyone.

The conversation about "net neutrality" can often turn into a semantic and pedantic nightmare - and ironically, I suspect that the cable companies have benefited from becoming a big buzzword. This is what happens when you take on the boundaries and boundaries of words and rules: you may forget what was involved in the whole thing, or you may have trouble thinking about the whole thing. The big picture is still this: Few large companies control both wired and wireless networks that everyone can rely on. You want to get as much money out of these networks as possible with as little competition as possible. So, for example, Comcast chose to dominate Time Warner Cable by buying it rather than competing with it.

Comcast told the Wall Street Journal that it "is now actively considering increasing its data limits substantially". Comcast created these disks first, they probably knew they would frustrate customers. It's no wonder Comcast and its colleagues want to dust the FCC - that's the only way they can keep playing games with a major public utility.

Disclosure: Comcast is an investor in Vox Media, the parent company of The Verge.